Though it does not currently appear to be the case, it should occur to all April 28 competitors that among the voting population, there now resides a large cohort of adult folks who consider election promises to be dispensable fluff unless a clear path to achievability is offered.
This is defiant of even stubborn traditional loyalties and punishable by rejection of the entire system of electoral selection. Survey first and second-time eligible voters and see what I mean.
They, more than others, see that the penalty for not paying close attention to the “hows” of the numerous “whats” is the pain we repeatedly endure each time campaign dust settles and we begin going about our business in the expectation that some critical features of our lives will change ... for the better.
Among the common threads is the notion that the achievement of modernity in the conduct of public business has the potential to assure better outcomes. For the digital generation, this is an indispensable prerequisite for deeper personal engagement.
For this group, an efficient, technology-driven government is not a luxury—it is a necessity. They view digital transformation as a prerequisite for deeper civic engagement and trust in leadership.
Let’s face it, there exists no fundamental ideological differences among the several contestants. There is no one on the national stage, for example, suggesting that the state should withdraw substantially from service delivery in key areas including public health, education, social infrastructure, and Dr Eric Williams’ 1973 direct and indirect control of the “commanding heights of the economy.”
Today, there is the challenge of engaging, even within the context of these longstanding philosophical commitments, the task of dragging the country, seemingly kicking and screaming, into the realities of vastly changed times.
This space has been used too many times to remind us that the digital economy is no longer a matter of choice and that hesitation on this matter is costing us dearly, inclusive of the psychological detachment of the young.
These people know that the resolution of challenges goes beyond the mere acquisition of the available technological tools and resides in the mindset that drives receptivity or rejection. There are numerous examples of where we lag significantly behind.
Every single political party, for example, has lamented difficulties regarding the “ease of doing business.”
The tech experts are meanwhile unanimously declaring that among the major obstacles, is the fact that both private and public sector lethargy has contributed substantially to the current state of affairs and that the challenge exceeds the requirements of regulation and legislation.
Online government services are unreliable and the slow private sector embrace of appropriate technologies—through employment of digital façades to mask manual backends—has meant that things are almost purposely meant to proceed slowly and inefficiently.
No! An “online” transaction does not end in the ability to download a PDF for completion before emailing back to the agency! My online payment should not take days “to process.” You’re doing it all wrong because you do not truly trust it. It’s not paper and signatures and flesh and blood at a counter.
Until I see battalions of under-30s in the frontline of the required progress, I will remain sceptical about any real commitment to change. So don’t come to me with this “ease of doing business” bellyache, without telling me how you propose to make the promised changes through readily available technological solutions that render transactions more cost-effective, seamless, and with the impact of lowering (not increasing) the cost of doing business.
Additionally, a brief word on the so-called “cashless economy” —an admirable objective that does not deserve casual, ill-advised rejection. All change involves real and/or perceived risks.
Cashless transactions, depending on how things are arranged, can, in fact, come up against privacy and other issues if we do not learn from others. But the wider, undeniable benefits of security and convenience demand that serious attention be paid to proper execution—if we ever reach that point.
A visually impaired beggar in India was recently photographed seeking contributions via a QR code on his t-shirt activating a phone cash transfer! The latter practice is widely employed throughout Asia and parts of Africa.
Speaking (embarrassingly) of which, we are among the last few Caribbean states to move to implement online Arrival Cards for incoming passengers. The story behind this goes beyond the availability of the technology and resides deep within negative mindsets.
There are loads of other things for voters to think about. These include words and behaviours that have served to jeopardise electability. Get past that and this country’s embarrassing digital lag needs to be among the top tier issues for decisive consideration.